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Kun Ni

Alumni

Publications

You could have said that instead: Improving Chatbots with Natural Language Feedback
Makesh Narsimhan Sreedhar
Kun Ni
Siva Reddy
The ubiquitous nature of dialogue systems and their interaction with users generate an enormous amount of data. Can we improve chatbots usin… (see more)g this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is dissatisfied with its response and uses this feedback as an additional training sample. However, user feedback in most cases contains extraneous sequences hindering their usefulness as a training sample. In this work, we propose a generative adversarial model that converts noisy feedback into a plausible natural response in a conversation. The generator’s goal is to convert the feedback into a response that answers the user’s previous utterance and to fool the discriminator which distinguishes feedback from natural responses. We show that augmenting original training data with these modified feedback responses improves the original chatbot performance from 69.94%to 75.96% in ranking correct responses on the PERSONACHATdataset, a large improvement given that the original model is already trained on 131k samples.
2019-12-31
Conference on Empirical Methods in Natural Language Processing (published)
doi.org
arxiv.org