Tom Marty

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

Alexandre Drouin

Maxime Gasse

Massimo Caccia

Issam Hadj Laradji

David Vazquez

Alexandre Lacoste

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuri… (see more)ng the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

2024-03-12

ArXiv (preprint)

doi.org

arxiv.org

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

Alexandre Drouin

Maxime Gasse

Massimo Caccia

Issam Hadj Laradji

David Vazquez

Alexandre Lacoste

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuri… (see more)ng the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

2024-03-12

ArXiv (preprint)

doi.org

arxiv.org

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

Alexandre Drouin

Maxime Gasse

Massimo Caccia

Issam Hadj Laradji

David Vazquez

Alexandre Lacoste

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuri… (see more)ng the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

2024-03-12

ArXiv (preprint)

doi.org

arxiv.org

WorkArena: How Capable are Web Agents at Solving Common Knowledge Work Tasks?

Alexandre Drouin

Maxime Gasse

Massimo Caccia

Issam Hadj Laradji

David Vazquez

Alexandre Lacoste

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuri… (see more)ng the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

2024-03-11

ICLR.cc/2024/Workshop/LLMAgents (poster)

doi.org

openreview.net

The Unsolved Challenges of LLMs as Generalist Web Agents: A Case Study

Rim Assouel

Tom Marty

Massimo Caccia

Issam Hadj Laradji

Alexandre Drouin

Sai Rajeswar

Hector Palacios